Refund policy

Return and Refund Policy

Last Updated: October 15, 2026

At hbp0zn-bi.myshopify.com (operated by Zion Cares Community Development Corporation), we take great pride in delivering high-quality everyday essentials—from sturdy staplers and precision rulers to clean-erasing rubbers. Your satisfaction with your office and school supplies is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you with a straightforward, hassle-free return and refund process.

30-Day Money-Back Guarantee

We offer a 30-day return window for all eligible items. You have 30 calendar days from the date you receive your shipment to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • Items must be in their original packaging (e.g., staplers in original box, multipack erasers unopened, rulers with protective sleeves intact).

  • You must provide a receipt or proof of purchase (such as your Shopify order confirmation email).

Non-Returnable & Ineligible Items

Certain items cannot be returned due to safety, hygiene, or operational reasons:

  • Gift cards or promotional vouchers.

  • Products marked as "Final Sale" or "Clearance" at the time of purchase.

  • Products that show clear signs of misuse, deliberate damage, or altered condition.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your order number, the item(s) you wish to return, and a brief description of the reason for return.

  2. Review & Authorization: Our customer care team (led by Kevin Hall) will review your request within 1–2 business days. Once approved, we will send you detailed shipping instructions.

  3. Pack & Ship: Securely pack your returned item(s) along with your original packing slip or order number.

Return Shipping Address: Attn: Returns Department – Kevin Hall

Zion Cares Community Development Corporation

38 Kinder Drive

KINDERHOOK, NY 12106

United States

Note: Unless the return is due to our error (e.g., damaged on arrival, defective item, incorrect item sent), customer is responsible for paying return shipping costs. Return shipping fees are non-refundable.

Damaged, Defective, or Incorrect Products

Please inspect your shipment immediately upon arrival. If your stapler arrives damaged, your ruler is cracked, or you received the wrong erasers, contact us at [email protected] within 48 hours of delivery. Please include photographs of the damaged product and package packaging. We will immediately arrange a free replacement or issue a full refund including shipping charges.

Refund Processing

  • Inspection: Once your returned parcel arrives at our Kinderhook facility, our quality inspection team will evaluate the item within 2 business days.

  • Approval & Notification: We will send you an email notifying you that we have received your returned item and confirm whether your refund has been approved.

  • Credit Issuance: If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days. Please note that banks and credit card issuers may take additional time to post the credit to your account balance.